Chartwell Westmount Long Term Care Residence

200 David Bergey Drive, Kitchener, Ontario N2E 3Y4
"A warm and comfortable atmosphere"

Continuous Quality Improvement

Our home utilizes a continuous quality improvement program as a multidisciplinary management strategy to ensure goals, objectives, audits and performance indicators are established, reviewed and analyzed in order to achieve service excellence.

We complete a comprehensive review of the health indicators established by the Canadian Institute for Health Information (CIHI) and the publicly reported indicators. We also consider the priorities set by Ontario Health and through our Long-Term Care Service Accountability Agreement.

We review our processes, quality reports, resident satisfaction and employee engagement scores, trending and outcomes, to determine our opportunities for improvement.

We partner with our Residents’ Council and Family Council in the development of our quality improvement initiatives, and we share our plans with all our stakeholders.

Our current Quality Improvement Plan which has been submitted to Health Quality Ontario is available through the link below or can be accessed through the on our website or available at the home by request or posted on the communication board.


CARF Canada Gold Seal

The quality of care our residents receive is important to us. Our voluntary accreditation through CARF Canada, is evidence of our commitment to quality and our efforts to provide our residents with the best care and services we can provide.

Being an accredited home means that we voluntarily ask to be evaluated by an outside, independent organization of health care professionals for compliance with national standards set by our peers. Those standards represent the best thinking about quality in health care in our country. Our accreditation status means that we have been evaluated for compliance with those standards and have met or exceeded them.

Admission Process
For residents of Ontario, all applications to Long Term Care homes are coordinated by local Home and Community Care Support Services organizations who plan, integrate and fund local health care. To learn more about long term care coordination in your community, please visit
Call if you are trying to contact a resident or staff member. 519-570-2115

Residence Contacts

Administrator Contact Info
Dawna Courtney
519-570-2115 ext. 502

Director of Care Contact Info
Carol Marchand
519-570-2115 ext. 503

Euline Thompson
519-570-2115 ext. 543

Infection Prevention and Control Lead Contact Info
Sydney Wallace