COVID-19 Updates

Outbreak Update

Today, more than ever, the top priority of every member of the Chartwell organization is the safety and well-being of our residents and staff and we are grateful to our staff for their tremendous efforts, commitment and dedication to our residents.

A public health unit has declared an outbreak at the residences below, on the dates noted. In each instance, we have activated required enhanced infection control measures for the safety of our residents and staff and we remain in contact with the appropriate public health authorities. We continue to monitor the health of all residents and staff in all of our residences and remain vigilant in our efforts to manage this pandemic. We are following isolation and infection control protocols and other recommendations of the Chief Medical Officer and Public Health in each of these homes, and we thank our staff, residents and family members for their compliance and support.

Affected Residences:

Chartwell Long Term Care Residences


  • Cawthra Gardens Long Term Care Residence, Mississauga, Ontario – May 4, 2022
  • Chartwell Ballycliffe Long Term Care Residence, Mississauga, Ontario – May 11, 2022
  • British Columbia

    No reported outbreaks at this time

Thank you for your ongoing support while we remain focused on keeping our residents, their families and our staff safe from the transmission of COVID-19. With the pandemic situation constantly evolving, we continue to adapt our visitor policy to protect everyone. These changes are compliant with the most current directives issued by the Chief Medical Officer of Health in each province that we operate in.

As protocols vary across provinces and regions, we ask that you please call the Chartwell retirement residence you are looking to visit directly to understand their most up-to-date visitor policy, including measures around:

  • Essential caregivers and designated family/support persons
  • Indoor and outdoor visits
  • Vaccination status
  • Masking / PP&E
  • Screening

We are taking necessary infection control precautions in our residences and corporate offices, including implementing all recommendations from the Public Health Agency of Canada, the Chief Medical Officer and the World Health Organization (WHO). Some of these protocols include:

  • PPE available and required for staff
  • Active screening as per government protocols
  • Maintaining visitor logs
  • Promoting good hand hygiene
  • Making hand sanitizer readily available
  • Regular surveillance for signs and symptoms in residents
  • Increased cleaning and disinfection of high-touch surfaces

If you have any additional questions or concerns about your loved one living in a Chartwell residence, please contact the residence directly for assistance.

For media inquiries, please contact:

English inquiries
Sharon Ranalli, Vice President, Marketing & Communications

Quebec inquiries
Michele Fortier, Senior Communication Manager