Safety & Outbreak Prevention


At Chartwell, the top priority of every member of our organization is the safety of our residents, their families and our staff. Our residences follow all government directives for heightened infection control, foster safe social experiences and have implemented enhanced safety measures so everyone living and working in our homes feels protected and supported.

Some of the enhanced safety measures you may see in our homes include:

  • PPE available and required for staff
  • Enhanced Infection Prevention & Control education for all staff and residents
  • Self-screening guidance for visitors and staff
  • Visitor restrictions when required
  • Promotion of good hand hygiene
  • Hand sanitizer readily available
  • Increased cleaning and disinfection of high-touch surfaces
  • Safety measures implemented in all aspects of residents’ daily life, including the dining experience, life enrichment activities, services like hairdressing and personal support, etc.
  • Dedicated IPAC lead

It is thanks to the dedication of our staff and the patience and understanding of our residents and their families that we are able to maintain our communities as safe, engaging and fulfilling places to call home—where residents are always supported and their best interests are always put first. Our Retirement Living Consultants are available if you have any questions about Chartwell’s safety and outbreak prevention measures. Call us today to learn more.


We are taking necessary infection control precautions in our residences and corporate offices, including implementing all recommendations from the Public Health Agency of Canada, the Chief Medical Officer and the World Health Organization (WHO). Some of these protocols include:

  • PPE available and required for staff
  • Maintaining visitor logs
  • Promoting good hand hygiene
  • Making hand sanitizer readily available
  • Regular surveillance for signs and symptoms in residents
  • Increased cleaning and disinfection of high-touch surfaces

If you have any additional questions or concerns about your loved one living in a Chartwell residence, please contact the residence directly for assistance.

For media inquiries, please contact:

English inquiries
Sharon Ranalli, Vice President, Marketing & Communications
sranalli@chartwell.com

Quebec inquiries
Michele Fortier, Senior Communication Manager
mfortier@chartwell.com